Cancellation and Refund Policy

The Journey! Conference has established a strict Cancellation and Refund Policy, due to the nature of our events, for all products and services that we offer. The Journey! Conference reserves the right to refuse any registration for any event for any reason and if that occurs, the affected customer’s payment will be refunded in full minus a 15% processing fee. A customer may choose to cancel their registration at any time, for any reason by logging into the Attendee Portal with their email address and password. The Journey! Conference will refund the registration payment within 30 days following the event in accordance with the following:

Event Registration Cancellations:

  • A processing fee of 15% per person will be charged for all registration cancellation requests received on or prior to May 31, 2019.
  • A processing fee of 50% per person will be charged for all registration cancellation requests received after May 31, 2019.
  • NO REFUNDS for registrations will be issued after June 30, 2019¹.

Event Meal Plan Cancellations

  • A processing fee of 15% will be charged for all Meal Plans cancellation requests received on or prior to May 31, 2019.
  • A processing fee of 50% will be charged for all Meal Plans cancellation requests received after May 31, 2019.
  • NO REFUNDS for meals will be issued after July 31, 20199¹.

Cancellations prior to the dates above may be made by logging into the Attendee Portal with your email and password.

Transfer of registration is allowed and can be made on or prior to July 31, 2019 by sending an email to registrations@thejourneycon.com

¹Recognizing that there are times when life gets in the way and cancellations are unavoidable. The Journey! Conference may, on a case by case basis, issue a credit voucher up to 75% to be used for TJLC2020 for cancellation requests received after July 31, 2019.